Cannot Send or Recieve calls

[BreakTimeBobby]

I am using an a03s, I have tried airplane mode, resetting phone, resetting network settings, clearing phone cache, removing and replacing Sim card, I am in Brandon Manitoba, my plan is active and has unlimited minutes - texts, mobile data work fine. 

Does anyone know what else I can do? I utilize my phone at work a lot and would much rather have it work. 

[softech]

@BreakTimeBobby 

it is ok without 5G.  

for voice, if your phone has a checkmark for VoLTE with PM's IMEI checker, then yes, it should work

so, maybe all you need to do is to try Reset Network Settings after a device reboot

if it still cannot make calls, please reach out PM CS agent and ask them to reprovision your sim/account and it should work.  To open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there     

[BreakTimeBobby]

I suppose that would make sense as they have said they would end voLTE in my city as of March 31st. 

When I enter my IMEI into Public Mobile's IMEI checker there is a green checkmark next to voLTE network, and red ⛔️ next to 5g speed and Esim. Wouldn't this mean that it is voLTE capabilities?

[softech · Accepted solution]

@BreakTimeBobby 

are you in Manitoba?

It is actually a device issue, you likely need to change the phone resolve the voice call problem

Your phone is not VoLTE compatible with PM system, you can confirm this by using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

With phones lack the VoLTE  compatibility with PM's, they will be only using 3G for voice.   While PM still has a 3G network, many locations have less 3G coverage and voice calls on 3G network will not be as reliable as before.  And if you are in Manitoba,  Telus , the network PM uses, has retired 3G network in the province, and hence VoLTE is the only way for voice calls 

To resolve the voice issue, you need a phone that is VoLTE compatible with PM network.  Most recent North American phones will work.   But phones like Xiaomi Redmi are targeted for Asian market and these phones  won't be compatible with PM's VoLTE network.