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Cannot Send Texts After Phone Number Transfer

Chuu10
Great Neighbour / Super Voisin

I cannot activate my phone number on Message (Apple).

IMG_3501.jpeg

I tried resetting everything on my phone and nothing worked. It appears the issue is not with Apple as my email activates okay on Message, but my number cannot activate.

I realized that the number Public Mobile is using to communicate with me is the number I had before my number transfer, ending in 569:

IMG_3499.jpeg

But my transfer has been completed in Dec and my current number on my profile is 3540: 

IMG_3500.jpeg

I can use my phone to call with the number ending in 3540, but it just won't activate on Message. Please help me fix this.  

2 REPLIES 2

Chuu10
Great Neighbour / Super Voisin

Hi, my iMessage activation has been resolved. 

Handy1
Mayor / Maire

@Chuu10  Remove the number in iMessage reboot the phone and add the ported in number to iMessage see if that helps 

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