Cannot Login

[SodiumFine]

I keep getting an error that says "unauthorized access" every time I log in. My service is not working so I cannot call support to fix my issue. What do I do?

[BKNS27]

@SodiumFine 

As a temporary solution, just purchase a voucher and dial 611 then enter the voucher number and pin to restore service while a CS_Agent gets back to you by private messaging.

Vouchers can be purchased from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples. Or from Recharge.com online.

[softech]

@SodiumFine 

usually the issue you have is a result of payment issue, specifically after a charge back is made on the credit card to a PM charge, did you make a charge back?

Only support can resolve that,  please open ticket with PM support using direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Cheetah24]

Maybe your account has a login issue. I would suggest you contact a service agent by direct message at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437