Cannot Login to Self-Serve

[bvicente]

I have been trying to login for the past 3 days in order to pay for my service.  Unfortunately, the system seems to be failing to recognize my password.  I have tried to reset my password, however, I have yet to receive an email to complete the reset.

Is there any way to reset the password, other than the link?

[Dunkman · Accepted solution]

You need to reset passoword by sending a messag to moderator.  The reset function on website doesn't work.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Recommendation:  do not send multiple message to moderators.  First come, First service.  Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message,  account number and PIN code.