Cannot Complete Phone Number Transfer After Weekend Sale

[dariak6]

Hello, 

I was trying to take advantage of the sale over the weekend, but I got the following SMS from Public Mobile: "We're having trouble transferring your number. Looks like you entered an incorrect account number."

I'm unable to transfer my phone number to PM even though it says that my account has been activated, and I would greatly appreciate some help.

Thanks in advance!

[rai79]

If you are transferring your number from fizz, your account number is 8 digits but public mobile requires a 12 digit account number. Please add 0000 at the end of your 8 digit account number. If that is not the case, you can contact the Porting assistance team. A number has been sent to your community inbox

[hTideGnow]

hi @dariak6 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage