Cannot Access My Account

[daniel43]

Hello there.

When I login to my account verification code is sent to my OLD phone number, so I cannot verify. When I choose 2nd option to send verification to my email, I NEVER receive it.

I have access to my email, but Eversafe ID tells me to check my email and verify, but verification code is never there (yes, I check spam folder and everything, but verification code never arrives).

Live agents on chat cannot help. They can't check their system to see why their system does not send verification code to my email. Unfortunately, chat support is useless. Twitter is also useless, they just copy paste same b/s and refer people to their chat support.

Who can I contact to fix this, or if it cannot be fixed, I want to cancel the service and move on somewhere else? You cannot keep charging me money and not allow me to login into my account. Is there an ombudsman to deal with these people? Who can fix this? If it cannot be fixed, is there an OMBUDSMAN for complaints?

[daniel43]

I don't know what you are asking, you are certainly not helping.

[daniel43]

I am on preauthorized but I want access to my account so I can change phone #, update email, etc.

[dust2dust]

Are your services working? There are other ways to pay.

[Phil_Adelphus]

@daniel43   I asked if you had ever received emails from PM before and you said no??

[daniel43]

There is no typo. I received verification codes to the same email many times in the past. However, not anymore.

[Phil_Adelphus]

@daniel43   If you've never received any email from PM it makes me wonder if there might be a typo in the email address in your account.  If you  haven't already done so best to private message support at the address BKNS27 gave you earlier.  

[daniel43]

Yes, I clicked resend probably 100 times. It simply does not send verification code to my email.

[daniel43]

No. I had to re-register with another email just to post here.

[Phil_Adelphus]

@daniel43  Have you ever received any other emails from PM at the email address you signed up with?   

[BKNS27]

@daniel43 

Did you reclick Resend Code/Didn’t Receive Code again? 
It happened to me once when I didn’t get the 2FA code but it arrive through email on the second try.

BTW, there are no live agent on Chatbot…it is all AI.

Just pm an CS_Agent again but staff hours are 9:00am to 10:00pm EST at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They will get back to you tomorrow morning.