Cancelling Subscriptions and Band Frequencies

[Cadabra]

I am still in the process of activating my service, however, the QR code does not work on my phone, there might also be a compatibility issue since my phone was given to me by a family member from France. How can I cancel my subscription and/or get help changing the band so that my phone becomes compatible?  It is a Sony Xperia C6833 5.1.1, and older phone. 

[hTideGnow · Accepted solution]

hi @Cadabra that's is an old phone, and not a Canadian phone, it probably won't work well

if the account not fully activated yet, you have a chance to opt out.  Please need support 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437