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Cancellation

db007
Great Neighbour / Super Voisin

HI

I wanted to cancel the service. How do i do that

Thanks

4 REPLIES 4

ute1978
Deputy Mayor / Adjoint au Maire

All of the above mentioned. But also be aware that Public Mobile is a prepaid carrier and you will not get any refund on unused service. It is recommendable to use it as long as it is valid.

 

Also note, if you want to keep your number and port it out to another carrier, your account still needs to be active.

Anonymous
Not applicable

@ShawnC13 wrote:
Or port your number out to a new provider that will also choose your account

But turn off autopay first!

 

ShawnC13
Oracle
Oracle

@db007 wrote:

HI

I wanted to cancel the service. How do i do that

Thanks


Remove credit card and disable auto-pay if you have it setup and let your plan run out.  (Number will be saved for 90 days then it will be lostl.  Also to port out your number must be active) Or port your number out to a new provider that will also choose your account

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

krazykiwi
Mayor / Maire

@db007 wrote:

HI

I wanted to cancel the service. How do i do that

Thanks


Hi,

Go to self serve and disable autopay and remove CC if you have it entered.

Then just port your number out to what ever carrier you like. After you port your number your account will close.

 

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