Cancellation

[rajeevdevasia]

How to cancel my number and get refund 

[softech]

@rajeevdevasia PM is prepaid and hence no refund 😞

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn of Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

[Handy1]

@dust2dust  Sorry made correction PRE Paid 

[dust2dust]

@Handy1- They take ore for payment here? 🙂

[Handy1]

@rajeevdevasia  pM is  pre paid so no refunds . But you can cancel by porting number out . Or turn of auto pay like this in your my account 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611    

or have support restive the credit card on file right away 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437