hi @Jasmimbabrosa
you should remove your phone number, we are just customers here
couple ways to cancel account.
you can cancel by porting out the phone number if you wish to keep it
if you don't need the phone number, you can disable Autopay and cancel the service that way. Login My Account, Go to Payment page and click Manage Subscription and then disable Subscribed there
if you cannot login My Account, then you can ask PM support agent to help with cancellation. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
