03-31-2026 03:42 PM - last edited on 03-31-2026 04:40 PM by computergeek541
Hello,
I am not able to login my account, and I want to cancel my cell phone plan with Public Mobile. Please advise.
thanks
Solved! Go to Solution.
03-31-2026 03:48 PM
Thanks
03-31-2026 03:45 PM
Hi @Carol_N we have sent a private message in case you need support, please double-check your community inbox.
03-31-2026 03:44 PM
HI @Carol_N
yes, you are supposed to login My Account and disable Autopay yorself
but if you cannot login and want to cancel the account without porting the number away, you can simply ask PM support agent to remove your credit card. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
03-31-2026 03:43 PM
Ask PM to help with the login.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
