@DGT2001 wrote:
If I cancel with money still in my account will I lose it or will they send me a cheque. Because they won’t let me downgrade my plan I have to start a new SIM card under another family member name
Hey @DGT2001
You will lose it all if you close your account or port out. And yes, they don't technically allow you to pick a plan you want, considering it IS prepaid. Go figure. There IS a way to downgrade though. But it's a slow process. If you go into your account or even on the app, go to change plans, pick a plan that's lower than yours that is acceptable for the next 30 day cycle. Choose it and make sure you pick "Change at Renewal". Then, once the next 30 day cycle starts, do this again. Keep choosing lower plans offered to you until you find the one you like best. Hope this helps.
Edit: No, they won't mail you a check. However, if you port over to Koodo, it all comes with you. But if you port back here from Koodo, you lose it all. Weird, I know.
