a month ago
Hi, I purchased a plan by mistake and I haven't activated the SIM/eSIM yet. I would like to cancel my order and request a full refund to my credit card. Please also remove my credit card details from the system.
@GabrielFCovari
If you haven’t completed step 6. You shouldn’t be charged. If you did then contact a CS_Agent to remember remove your CC information:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/
Hello @ GabrielFCovari,
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
PM has a no refund policy
But you can check with PM if the plan wasn't fully activated yet
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
