Cancel my sim card order

[NORMANA]

Public Mobile is too complicated and the app is not functional.  I want to cancel my order as I am no longer interested in switching to Public Mobile.

[computergeek541]

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@Ramhormoz wrote:

me too, I am going to cancel my order because their system is too slow.

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Please remember that Public Mobile does not offer refunds as all plan and SIM card sales are final.  While there are sometimes exceptions made on a case by case basis, refunds aren't guaranteed.

[Ramhormoz]

me too, I am going to cancel my order because their system is too slow.

[NORMANA]

Awesome, thank you for your response. I was a bit confused as how to get in touch with customer care.

[JRod · Accepted solution]

@NORMANA 

Everyone on the forums here are customers just like you so unfortunately we cannot cancel your SIM card for you. But you can message customer service and request for your order to be cancelled.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).