Can’t text or receive texts since activation yesterday

[Frustrated18]

Hi, I can’t text or receive text since activation yesterday. Calls work, restarted phone and took out SIM card and put back in. Still no luck. iPhone 

[hairbag1]

@Frustrated18 

sounds like many new customers are experiencing similar issue as you are. Click the little orance bubble, lower right side of page to start process of Customer Assisiatnce.

[fixin]

@Frustrated18 - Did you port your existing number here? Check if the old SIM still works from your old provider.

Please reply if you need the port number.

Also you may want to contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages