Can't submit a ticket or get needed customer support

[_Mary]

The chat bot tells me to type "submit a ticket" and then fails to help me submit a ticket.

Help!

[CSA_PM]

Hello @ _Mary,

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage