Can’t sign into account

[Jess_1973]

Can’t sign into account

[Handy1]

@Jess_1973  Try using new web browser and use incognito / private mode or try different device can also get the app instead also if you haven’t already , but if none of the suggestions offered here work bet support to help you log in 

 you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@Jess_1973 

You can click on Forgot Password/Email to get the 2FA code sent to your phone.

If you are still having issues. Contact a CS_Agent to help you login to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Jess_1973]

It says suspicious activity.  I tried to update my credit card info now the number is not working and I can’t sign in

[Rastin]

Why? If not getting text try under where you enter the code and click on did not get code and have it sent to your email. 

[will13am]

@Jess_1973 , can you be more specific on what is affecting account access.