09-28-2023 09:14 PM
Anyone else having issues with signing in? I'm a new customer and I put in my credentials and a screen comes up that says "resume activation", which I click, and then it logs me back out. I could go through that process over and over but nothing changes, same thing each time. And because public mobile seems to have zero customer support, I need to wait possibly days to hear back from an agent, just to sign in to my account. I hope no on else is having such a frustrating and unacceptable issue with this company as me, but if you are, please let me know.
Solved! Go to Solution.
09-28-2023 10:52 PM
so, you have a fully functional service now?
With the error you see, it is an indication that EverSave login is unable to link your My Account with your email login. Easy fix for PM support, you just need to message them here:
09-28-2023 10:50 PM
Th activation has already been done. I am not attempting to activate, I am just attempting to log in. That is just the screen that came up when I tried to log in.
09-28-2023 09:26 PM
@lanatbanana , you have to complete the activation using the app. It cannot be done on a browser.
09-28-2023 09:24 PM
HI @lanatbanana
Agent won't reply right a way. Usually within an hour or a bit more. So, keep checking your Community inbox
09-28-2023 09:21 PM
Hi,
Thank you for your message. Unfortunately it does not work in incognito mode, and I already submitted a ticket, but with no response.
09-28-2023 09:15 PM
HI @lanatbanana
please try login again using Incognito/Private/Secret mode on your browser
If that does not work, please submit ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437