Can't send texts

[ducharmehauling]

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it looks delivered but nothing shows up on other persons phone). Any suggestions?

[ducharmehauling]

Thanks for the suggestions everyone. In the end I had to contact the MOD team and they had to refreshed the provisioning, which got it to finally work!

[ducharmehauling]

Yes I bought it off a friend, and bought a PM sim and got a new number. I tried turning off iMessage/facetime, no luck 😕

[ducharmehauling]

Thanks! I tried that but no luck 😕

[stonechucker]

Has the iPhone been used with a previous phone number?  You may need to disable iMessage and FaceTime, and then reenable them to get this working properly.

[Anonymous]

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@ducharmehauling wrote:

It's for all recipients. It's an iPhone 5s but I tried the sim card in my galaxy s9 plus and it was the same thing

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Ok. A quick possible fix is to try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[ducharmehauling]

It's for all recipients. It's an iPhone 5s but I tried the sim card in my galaxy s9 plus and it was the same thing

[Anonymous]

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@ducharmehauling wrote:

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it looks delivered but nothing shows up on other persons phone). Any suggestions?

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Perhaps something in the phone is blocking outgoing. Is this for only one recipient? What kind of phone is it?