Can’t send texts without wifi

[Simondiprose]

Hi

Im having trouble sending texts. 

Im a new customer since yesterday so possibly an activation issue?

Ive gone through the trouble shooting self help and all message settings are correct I believe. 

Please help

thanks

[Luddite]

First, login to your new PM account and confirm your plan shows texting is included.

Then on your phone turn off Messages; after a few minutes turn it back on.

Then go to Settings >> Messages >> iMessages ON, Send as SMS ON, MMS ON then >>> Send & Receive should show your phone number and Apple account email address.

If it still malfunctions click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

Let us know how you make out.

Welcome to PM and the Community.

[Simondiprose]

Hi

I’m using an iPhone 6s

Im not using a txting app

(please excuse me for any lack of technical understanding - I’m not very tech savvy!!)

[Anonymous]

@Simondiprose, welcome to Public mobile...

First questions: what type of phone are you using and what texting app are you using? 

Any chance the texting app wants to use WiFi?