Can't send text message

[renforth]

My account was reactived yesterday.Now I can't send any text message.Phone call works. Any idea?

thanks.

[srlawren]

Glad you're up and running, @renforth!  Welcome to the Public Mobile community.  🙂

[renforth]

Thanks everyone,

 It eventually works.

1. PM re-setup my account. 

2. reboot the phone, I got a few text messages from PM, the sending still not working.

3.re-plug the sim card one more time. Then it works!

[Shazia_K · Accepted solution]

Hello @renforth,

I'm sorry about this, this seems a bit odd.

Is it possible for you to send me your Public Mobile phone number via private message?

I will be glad to look into this for you.

Thanks,

Shazia

[renforth]

Hi Luddite.

 I just did what you said. Still send failed

My plan show "- Unlimited Canada-wide Text". The phone call even data  does work.Only text message doesn't work.Not sure what is wrong. 

Thanks

[Luddite]

Two things to try/check:

a) log into your account and confirm the renewal went through correctly and includes texting

b) reboot your phone, toggle airplane mode on/off, or remove sim for few minutes then reinstall.