Can't send or receive pics in texts

[Dano2100]

I have switched phones recently and am unable to send and receive pictures in the form of texts. Messenger works fine. The problem is with texts. I have checked apn settings and no luck. I have also tried removing my sim and reinstalling it. 

[Phil_Adelphus]

@Dano2100  In the APN you could try making SP.MB.COM all caps, which seems to fix this for OnePlus phones but I don't know about Umidigi.  May be worth a try though.  If still not working you can open a ticket with customer service via the chat icon bottom right of this page.  If the chatbot doesn't work for you then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dano2100]

Hi. I have a UMIDIGI G9C 

I have re- added the apn as above and restarted phone. Still no luck.

I do have the mobile data switched on. 

[hTideGnow]

hi @Dano2100 

what phone do you have?

but first, make sure you have mobile data turned on, Picture text (MMS) needs mobile data enabled

and you can also try Reset Network settings

if you have iPhone, make sure you update Carrier Profile

if you have Android, check the APN, should be like this

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms