Can’t send or receive SMS

[MelanieRock]

Recently switched to Public Mobile and calls are working fine but haven’t been able to send or receive SMS from my number for a week and half.

Ive followed all of the troubleshooting advice and nothing is working (reset network settings, etc).

I tried opening a ticket but haven’t heard back - very frustrating! Please help! 

[CSA_PM]

Thanks for the escalation! The customer has already been in contact with an agent.

[MelanieRock]

Thanks for the quick reply I’ve sent a PM to an agent as my ticket has gone I responded to. 

[softech]

@MelanieRock 

Android or iPhone?

If Android, best uninstall the Google Message app ( it will actually reverse back to the original version that came with it instead of full uninstall), then reboot and reinstall/update Google Message to the latest version and test.  If you are not currently using Google Message, simple install it and set it as default message app

If you are using iPhone, or using Android but above steps didnt work, ask PM to re-provision the account. 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there