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Can’t reset password!!

Penny1201
Great Neighbour / Super Voisin

Can’t login to my account! Try resetting password and tells me there been an error try again later!!! This is frustrating and been 3 days I’ve been trying!! 

2 REPLIES 2

HALIMACS
Mayor / Maire

@Penny1201 

 

  • Users have more success logging in after clearing cache and cookies and opening an incognito tab
  • Others try using a completely different browser from a completely different device which does not have stored/remembered credentials
  • If using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Quigley
Mayor / Maire

@Penny1201 

Try using a browser in incognito or private mode instead.  Try again.

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