Can't rec

[tifftal73]

Can't recieve text to new nbr. Sim not working but I need to buy a new one. I know you added 5 dollars to my account. I can't get into it due to the sms nbr. Can you help me?

[hTideGnow]

hi @tifftal73 

see if you can receive the code via email.   When the system sends the 2FA, click Didn't receive code or Resend code and choose email.  if you can login , you can buy eSIM using the app

if you cannot, ask PM agent to help.   

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage