06-19-2024 12:57 PM
06-19-2024 09:14 PM
Message sent to support agent. Waiting for response
06-19-2024 08:55 PM
HI @Fuzy
of course.
if you can login your account (maybe use email to receive 2FA code. Just click Didn't receive code and then Send email), go to Profile page and click on the pencil beside the phone number and choose a new number. If you are using app, this can be done on Account page
if you cannot login your account, then ask support agent to help. Please message them here to change the phone number
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-19-2024 08:52 PM
Can Public just issue me a new number?
06-19-2024 01:04 PM
@Fuzy You would need to contact your old provider and ask them to temporarily reinstate your number for porting, or reactivate it for another period of time, whichever they are willing to do. Porting of a phone number can only be done when the old provider account is still active.