Can't pay to reactivate my subscription

[Danino]

It says it can't process my payment at the moment. What can I do?

[Danino]

Ok so I made it through, but I need to change my credit card, but it keeps saying my postal code is invalid even though it's 100% my Canadian postal code written like x#x #x#

what ... do I do?

[computergeek541]

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@Danino wrote:

Good call! Now it says I need a 4 number NIP which I dont have. So what now? Thanks.

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Try setting a Public Mobile account PIN by using this link:  https://myaccount.publicmobile.ca/en/account/reset/pin

[Danino]

Good call! Now it says I need a 4 number NIP which I dont have. So what now? Thanks.

[BKNS27]

@Danino 

Try call the 1-855-4PUBLIC from another phone.

[Danino]

Thanks for the answer! So I can't call because my service is off and when I try to make the payment through the app, I have to update my credit card it says the postal code I'm putting is invalid!

[BKNS27]

@Danino 

Did you try making a payment on the PM app? Login to your account then to the Payment tab>Add funds with CC or voucher. Or you can dial 611 or 1-855-4PUBLIC and make the payment over the phone.

 

[slusagm]

wait an hour and try

1. use browser-incognito mode to login 
2. use PM app to login 

or you can also get a voucher and load the voucher using *611.  This is not the best way, but at least you can get the service back tonight