Can’t make calls

[Rose691]

I paid my bill   Rebooted my phone.  Took out my SIM card.  Look on line said it’s pay I have a talk 40 plan.  Still can’t make Phone calls in or out.  Data works

[RosieR]

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@Odawg3 wrote:

I can’t make any calls on my phone.

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Hi @Odawg3 are you on $15 plan?  Probably you used up all your data.

Log in your self serve https://selfserve.publicmobile.ca/

In My Data & Add-ons, click View my Usage

If a feature is not listed, it may have been fully consumed and no longer available for use.

[mm80]

@Odawg3 Are you a new customer? Do you receive incoming calls?

[Odawg3]

I can’t make any calls on my phone.

[gblackma · Accepted solution]

@Rose691 try the lost/ stolen trick to reset your service.  

From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 

If this fails contact the moderators and ask them to reset your service.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.