Can't make a call

[barry_beattie]

when trying to make a call, operator says it can't be complete because I have no minutes left.  Changed plan from 35 dollar to 50 dollar plan yesterday so should have lots of minutes.

[esjliv]

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@barry_beattie wrote:

when trying to make a call, operator says it can't be complete because I have no minutes left.  Changed plan from 35 dollar to 50 dollar plan yesterday so should have lots of minutes.

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@barry_beattie  - did the message only start after you changed your plan?

Are you only making calls to Canada within Canada? IF so, the $35 plan is unlimited Canada Wide calling - UNLESS you were on a Provincial only calling plan. Was this the case?

Hopefully a reboot of the phone, or a reset of the network settings will help reset your network and the message stops for you.

If you received that message and you are on a unlimited calling and the call still completes after the message or adding a 1 in the front, than ignore the message. 

If the call DOES not complete and you have unlimited minutes, contact Customer Support Team to reset your account.

[Anonymous]

@barry_beattie 

check it Service Status.

go sign in to Self-Serve, to review your account status.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Anonymous]

@barry_beattie 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance in canada or from USA,, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Good luck and enjoy the service.

[hairbag1]

Log in to your account to confirm your plan is Active.

Try rebooting your phone.

Try adding $1 to your account and restart.