Can't login

[Kyraparenteau]

I no longer have access to email used to create account so I'm locked out help

[computergeek541]

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@Triguy wrote:

Try looking for your welcoming email when you setup your account.

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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@Triguy @hTideGnow 

I didn't interpret this as the OP forgetting which e-mail address was used, but rather that the OP doesn't have that e-mail address any longer and therefore cannot use the automated password reset feature.  However, yes, a CSA can reset the password and also change the e-mail address on the account.

[Triguy]

Try looking for your welcoming email when you setup your account.

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hTideGnow]

@Kyraparenteau   if you need to use Chatbot to open a ticket with PM , follow this and it will guide you to the ticket open page quicker

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@Kyraparenteau 

you need to Contact Customer Support Agent by CS_Agent ,Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[dabr · Accepted solution]

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@Kyraparenteau wrote:

I no longer have access to email used to create account so I'm locked out help

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@Kyraparenteau   You don't remember your email used for activation?  Try all the emails you have first, double checking for typos.

Otherwise you need to contact customer support to reset your email...click the chatbot bubble bottom right of screen to submit a ticket or click the envelope icon top right to send a private message to CS_Agent.

Edit:  Oh you don't have access to your email anymore.  Send a message because you need customer support to add a new email to your account.

Added:  @Kyraparenteau   Here's a couple of links to chatbot and CS_Agent:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437