Can't login to top up my account

[dheppelle]

Hey there, just wondering why I can't access my account to do a top up. It says the page can no longer be accessed. 

Thanks. 

[RossN]

@dheppelle I am wondering if someone hacked your account 

you need to  to contact a customer service agent explain your problem 

you can private message them here                               

           check your community envelope for a reply

[dust2dust]

Did you possibly deal with some credit card problems recently?

When was the last time you paid? If you have no services then when did it stop?

[dheppelle]

I don't get a recording. 

[dheppelle]

Hey, sorry, no it was not. 

[dust2dust]

Do you still have the sim in a phone? Dial 611 and what recording do you get? Or from another phone dial 1-855-4pu-blic and enter your number and listen.

[RossN]

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@dheppelle wrote:

Hey, thanks for the reply. Tried that. And now it says there's no account associated with my email address. 

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@dheppelle so was your account suspended more then 90 days?

[dheppelle]

Hey, thanks for the reply. Tried that. And now it says there's no account associated with my email address. 

[dust2dust]

Try a different browser or device or use private mode. If on a mobile browser, try desktop mode.

[RossN]

@dheppelle hi was your account suspended more then 90 days? if it was your account is closed permanently if that's not the reason use a different browser in secret or incognito mode reboot and try again