Can't login to my account

[metropublic]

@dgspatel  Does your phone work? If not, submit a ticket to Public via the chat bubble bottom right of your screen for possible sim jacking/swapping.

[benfatto]

@dgspatel  Call 611; report if you can access the payment facility. 
When did you last make a payment on your account?

[hairbag1]

@dgspatel...

where does the log in process fail ?

How long has your account been suspended ?

[JoyLuck · Accepted solution]

@dgspatel 

Did you try the Forgot your password link?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  
  
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.