Can't log in

[Yyolaw1]

Need to log into account to update credit card but can't log in! 

[esjliv]

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@Yyolaw1 wrote:

Need to log into account to update credit card but can't log in! 

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@Yyolaw1  if you have been an active customer within 90 days then you should still have access to your self serve account.

If you had too many failed attempts, your account is temporarily locked; so wait 15+ minutes to try again.

Then try clearing your browser's cache/cookies, or use a different browser, or even a different device. 

Opening a tab in incognito mode helps with finicky sites sometimes too.

Otherwise see @softech post for other good stuff.

[softech · Accepted solution]

@Yyolaw1   When was the last time you were able to login?

Start with the Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/ ) , enter the correct email and answer the security question.

If you are still not able to reset it that way, then open ticket with PM Support and have them reset it for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there