Can't log in

[Balqis_Ehsan]

I can't log in to my account and I have to pay the bill to start using my number. Please help. Thank you!

[Meow]

Could you please define 'can't log in'.

Your log in gets rejected? Lost password? Cannot change pass?

Try standard approach: use different browser or incognito mode.

[hTideGnow · Accepted solution]

HI @Balqis_Ehsan   Please first try to use Forgot Password link on the login page.  Just need to enter the correct email address and answer the security question and you can then reset the password

If you cannot reset it that way, open a ticket with PM CS Agent and they can reset it for you, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437