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Can’t log in

KMacC
Great Neighbour / Super Voisin

Hey! 
I have another account I can’t access because my SIM card died so I can’t get a log in code and also the email I used is no longer active. 

help! How do I log in ? 

2 REPLIES 2

BKNS27
Mayor / Maire

@KMacC 

If you SIM is rendered useless. That means that you haven’t paid for service longer than 90 days. Your account will also be closed and you lost your number.

Call 1-855-4PUBLIC to confirm that your account is closed or suspended.
If your account is suspended less than 90 days. You can purchase vouchers to regain service at:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

To access your account, you will need to contact a CS_Agent through The Chat bubble.

Sansan
Mayor / Maire

Hey!,

Click on the link below to send a message to customer service representative for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.