HI @1234tyui
your phone service works? and did you request porting your number? maybe the number sent to the old carrier sim card if the porting was not done. Put the old sim card back and test
or you can also tried the old sim and you think the port is completed, make sure you remove the old sim card or disable the old carrier esim.
or you can ask support to help.
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
