01-14-2021 01:35 PM - edited 01-06-2022 01:50 AM
How do l stop auto pay. I don't have an account as l no longer use public mobile as my cellphone provider. I had never used the public mobile website while l was a customer so l didn't have a password and l can not start a new account, when l try.
Since leaving public mobile, I have been charged on my credit card for three months now even though.
I have the numbers of the sim card on paper but no longer have the physical sim card.
Any help to cancel auto pay would be much appreciated.
Solved! Go to Solution.
01-16-2021 01:51 PM
01-15-2021 06:30 PM - edited 01-15-2021 06:40 PM
thank you for the quick response.
No l got a new phone number.
I don't have the sim card from pm. But l have the sim number.
I have several phone numbers on paper but l can't remember which one l had while with pm.
Like l mentioned, l have been trying to stop auto pay but l can't get into public mobile to do so.
I have been to London Drugs several times, they tried, no luck. I have even thought Telus could help me out as l couldn't find a person to talk to but they couldn't help me.
I kept googling what l could learn about pm and how to stop auto pay but the only success l had was l learned there are no phone number to call pm.
A friend found out about pm being on Facebook so this is how l finally found a way to connect with you.
What other information can l give to get auto pay stopped.
Thank you
You help is much appreciated.
01-15-2021 11:55 AM
Looks like you are going to need to contact a moderator to fix this. You will need to have your community account logged in to do so.
To contact a moderator, go to https://publicmobile.ca/en/on/get-help
Then chat with SIMon. Say “submit a ticket” then say “Account specific question”, then say “No, I need a human now”
The bot will show you a website and then you will be able to submit a ticket to fix your problem. You will need to login to your Community account though.
Or you can go to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and contact moderators by that way.
Note: I do recommend using the first way though.
01-14-2021 01:48 PM
01-14-2021 01:42 PM
Did you port your PM number to your new provider 3 months ago?
If not, your account is still active. That may be the reason why you autopay cc was charged.
We need more info on how to cancel your PM account.
01-14-2021 01:40 PM
@silenceisgolden- Since you no longer have an active account, you cannot do it yourself. You need to contact the moderator team. Click on the chat bubble in lower right corner to start a session with Simon the chatbot. Enter your question, and follow the prompts until you are asked to open a ticket. Moderators will take care of it for you.