Can’t get on account

[Mommaj]

We can’t remember the email we used to activate my sons account and need to get on to his account. Help!

[Anonymous]

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@Mommaj wrote:

We can’t remember the email we used to activate my sons account and need to get on to his account. Help!

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Check all your email inboxes for the welcome email. That will be your email for login. Then if need be use the Forgot your password? link.

[gblackma]

@Mommaj Thanks for accepting my answer as the solution . Glad that we could help you with your problem.  Have a great week .

[gblackma · Accepted solution]

@Mommaj your only option is to contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  (CLICK on account specific question and human and submit a ticket )

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@Mommaj wrote:

We can’t remember the email we used to activate my sons account and need to get on to his account. Help!

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[Triguy]

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help ->Click on Chat with Simon  on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"