Can't connect to network

[Misstammy1]

• I have tried everything but can't seem to connect to network. Says emergency calls only. My plan is good so I know I have avaliable data I have restarted I have done the airplane mode I have also switched Sim card into another phone and it worked fine in that phone ....does this mean the antenna is broken in my phone? I don't know what else to try ....anyone have any ideas for me ? 

Thanks for your time 

[Misstammy1]

No outrages in area 

I did send in a ticket 

Thanks so much for your time much appreciated 

[slusagm]

Good.  Check if any problems in your area as well

https://www.telus.com/outages

If no outage ., please open a ticket with PM. Steps to open ticket on my earlier reply

[Misstammy1]

I just did it is not 

[slusagm]

@Misstammy1 

Check if your phone is blacklisted 

https://www.devicecheck.ca/check-status-device-canada/

[Misstammy1]

Samsung ultra 22 is the phone I have 

I do have an active account I did check ✔️ 

It has been working fine and then just stopped 2 weeks ago 

[slusagm]

Can't connect to Network? SOS ?

It's not a data issue.  Test voice calls as well

Try you sim on another phone

And ask PM to help to re-provision the sim

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Misstammy1]

It has been working in the phone for the last 8 9 months it just stopped about 2 weeks ago been trying to figure out why I have a samsung ultra 22

[Chalupa_Batman]

---

@Misstammy1 wrote:

• I have tried everything but can't seem to connect to network. Says emergency calls only. My plan is good so I know I have avaliable data I have restarted I have done the airplane mode I have also switched Sim card into another phone and it worked fine in that phone ....does this mean the antenna is broken in my phone? I don't know what else to try ....anyone have any ideas for me ? 

Thanks for your time 

---

What phone are you using? They are slowly cutting of phones that use the 3G network.

You should log into your account and confirm your account is active or dial 611.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

[Handy1]

@Misstammy1  My guess is the phone is not in public mobiles whitelist and that’s why it’s not working as it’s not supported on public mobile voLTE so I doubt it’s the antenna and more a case of having to buy a new phone instead if it worked in another device . Sticking to Samsung or Apple is always typically a safe bet iPhone 8 and up will work