Can’t confirm identity

[Hus841]

Hey I’m looking for help with my account, I can’t confirm my identity when they send me a code to my phone number, it’s the correct number but I still can’t get a code and therefore can’t login to my account, can you please help.

[CSA_PM]

hank you for the escalation!

The customer is already in contact with an agent.

[computergeek541]

self solution removed

[Hus841]

Y’a it didn’t work, Alr I’ll surely do that, thx for the help

[Rastin]

I'm guessing that didn't work for you either? Then you will need to open a ticket using the orange text bubble on the bottom right or use the link below to contact PM for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hus841]

Y’a I tried that but it just gives me the option of getting a voice message

[Rastin]

Under where you enter the code you should see did not get code.  Click in it and get code sent to your email