Can’t change plan

[Brow]

Site seems to be faulty today, have never had issues before other than it’s extermey slow to load pages, like it’s on dial up internet or something!! 

Problem is:

i can’t change my plan as the page won’t load correctly and I can’t see the plan offer!!,  

ive tried all the different browsers and no luck.....

[stonechucker]

@Brow, I've found that the self-serve does strange things on a regular basis - Overview page normally is fine, but going into other tabs, sometimes the screens are slow, and in some cases do not display any information.

Normally, it's resolved within a few minutes.

[GreatCanadian]

No problem. Glad it worked for ya!!

GC

[Brow]

Thanks  !  

I had not tried incognito mode yet!  Worked like a charm !!

[Brow]

Yay!!  I had not but I did now and it worked!! Thanks great Canadian 😉

[GreatCanadian · Accepted solution]

Did you try Google Chrome incognito mode?

GC

[hzmy]

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@Brow wrote:

Site seems to be faulty today, have never had issues before other than it’s extermey slow to load pages, like it’s on dial up internet or something!! 

Problem is:

i can’t change my plan as the page won’t load correctly and I can’t see the plan offer!!,  

ive tried all the different browsers and no luck.....

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This happened to me sometimes, as when you have multiple tabs open with the account page, the page starts to load slowly.

I assumed you have used incoginito mode, and IE, or Edge, firefox with clean browser cookie and cache, right?

I can't recommend more options but just to wait.