Can't cancel - Community

I've had PM for many years and I bought a new subscription for a new, second phone that I wanted as an esim. PM said an esim would not work- incorrect. So I installed their new Sim and it grabbed the other phone number. I cannot activate the new account and after a week of frustration, I want to cancel but I can't because I haven't activated the new Sim.

How can I cancel when I can't even log in and get past the activation screen?

I've had problems with PM but this is ridiculous

8 REPLIES 8

I finally heard back and they apologized. I have canceled. Better offers elsewhere with far better service.

Funny how PM allows me to log in and contribute with either emails.

Thanks. I did submit a request following your link. Nothing back yet.

Sounds like you need help from a CS_Agent.

https://urlshortner.tiia.ai/xYpc_I

Or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Logged in and bought second plan with another email. No problem with that. I can log in with either. The second one stops at activation screen.

Did you use a different email address for the second account? You can only have 1 email/1 account.

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BTW, also can't get a ticket because I can't get past the activation screen with the new account

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