Can't cancel

[DougA99]

I've had PM for many years and I bought a new subscription for a new, second phone that I wanted as an esim. PM said an esim would not work- incorrect.  So I installed their new Sim and it grabbed the other phone number.  I cannot activate the new account and after a week of frustration,  I want to cancel but I can't because I haven't activated the new Sim.

How can I cancel when I can't even log in and get past the activation screen?

I've had problems with PM but this is ridiculous 

[DougA99]

I finally heard back and they apologized.  I have canceled. Better offers elsewhere with far better service. 

[DougRA]

Funny how PM allows me to log in and contribute with either emails.

[DougRA]

Thanks. I did submit a request following your link.  Nothing back yet.

[BKNS27]

@DougA99 

Sounds like you need help from a CS_Agent.

https://urlshortner.tiia.ai/xYpc_I 

Or 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[DougA99]

Logged in and bought second plan with another email.  No problem with that. I can log in with either.  The second one stops at activation screen.

[BKNS27]

@DougA99 

Did you use a different email address for the second account? You can only have 1 email/1 account.

[Handy1]

@DougA99  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DougA99]

BTW, also can't get a ticket because I can't get past the activation screen with the new account