Can't call out, recieve calls or texts, long distance aren't on my plan

[Samantha87]

My account is active, just made a payment and I can't call & text out, recieve calls &text and its saying I have no long distance add ons on my plan. I have the 40$ dollar plan with unlimited call and text. I'm not trying to call long distance. I've tried everything. So frustrating as this is my only form of communication! Please help!! 

[Samantha87]

Your my hero!!! It worked. Thank you soooooo much

[geopublic · Accepted solution]

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@Samantha87 wrote:

Thank you I have reached out to them. Still waiting. 

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@Samantha87  While waiting While you are waiting for moderator, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

[Samantha87]

Thank you I have reached out to them. Still waiting. 

[Lieux]

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@Samantha87  a écrit :

My account is active, just made a payment and I can't call & text out, recieve calls &text and its saying I have no long distance add ons on my plan. I have the 40$ dollar plan with unlimited call and text. I'm not trying to call long distance. I've tried everything. So frustrating as this is my only form of communication! Please help!! 

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The way to reach the moderator is to write a private message to them here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and let them know what hapened. Waiting time is usually few hours to 2 days.