Can't add my new credit card

[christianoreill]

My credit card get refused by Public Mobile site when I try to add it to my account. I tried many times two days ago, and again today.

On the web portal of my bank I see that Public Mobile transactions (for an amount of 0$, since it is just to check the validity of the case) are there and they are accepted by the bank. So the problem is on Public Mobile side...

Again, the issue is not with the card. It is not deactivate, it works well, and the transactions are accepted by the bank.

I tried it on two different browsers, on two different computers, on two different days.

[darlicious]

@christianoreill  Its advisable whenever you make any changes in your account to start with a clear browser with only one tab open in secret/incognito mode. Use chrome, Firefox or safari as they tend to work best and this helps avoid error messages and other issues that creep up on the site.

[charmer117]

your credit card is all most  guaranteed locked out by the system due to too many failed attempts.  Contact the moderator team for assistance as already suggestion.  They will need to remove the lock. 

 U can contact them clicking green question mark

[christianoreill]

@gblackmaThanks for the tip on how actually reach a human at Public Mobile.

[LurganIeUk]

I changed both accounts with same card a few days ago.

Then some one mentioned that some cards like my BNS MC Momentum did not consider Public Mobile payments as recurring. Thus not maximizing the cash back option of card. Thanks for letting us know. 

So  today I changed both accounts to another card which I would get full benefit. 

My account moved quick and got the second screen confirmation. 

My wife’s account took in the first screen and moved quickly back to another screen and no confirmation screen. I then checked and old card was still showing. So without changing browser or a refresh I entered again and it all took. I did double check my input before submitting. 

Maybe a bit quirky today. 

[will13am]

@christianoreill , your credit card is very likely locked out by the system due to too many failed attempts.  Contact the moderator team for assistance as already suggestion.  They will need to remove the lock.

[geopublic]

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@christianoreill wrote:

My credit card get refused by Public Mobile site when I try to add it to my account. I tried many times two days ago, and again today.

On the web portal of my bank I see that Public Mobile transactions (for an amount of 0$, since it is just to check the validity of the case) are there and they are accepted by the bank. So the problem is on Public Mobile side...

Again, the issue is not with the card. It is not deactivate, it works well, and the transactions are accepted by the bank.

I tried it on two different browsers, on two different computers, on two different days.

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@christianoreill 

Sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘ If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card. Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!

[gblackma]

@christianoreill there is also a problem with this on the French board. Is your credit card a visa, MasterCard or American express from a Canadian or American bank or Visa debit? As long as it is and you tried what is mentioned in this article https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online .

Then contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon.  Type moderator and follow the prompts to get to one ( CLICK on account specific question and human and submit a ticket).

[Triguy]

 If you are using a payment card, leave the apartment/suite number in the payment information section blank.  Try clearing your cache and cookies then reboot and try again.  If you still need assistance submit a ticket by clicking on the question mark on the bottom right.