Can't activate

[Mikola2]

Can't activate phone

Need live agent help

[JRod]

@Mikola2 

In order to finish the activation you will need to download the Public Mobile app. If you’re already using the app and unable to login I would try clearing the browser data from your default browser on the device and then delete and re-install the app.

If you continue to have issues activating there is a live chat that is specifically for new customers trying to activate: 

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[hTideGnow]

@Mikola2 are you using the app?

if already using app? submit  ticket with CS agent for help to update sim card number 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

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@Mikola2 wrote:

During activation yesterday, got message Esim not compatible, today went to store bought sim for $10  instead of five, but can't resume activation.

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@Mikola2 

You may need to resume activation on the PM app.  

Afterwards, you can contact customer service agent.  CSA will likely credit the $10 to your account in available funds.  

[Mikola2]

And resume activation just keep running circles. Log in doesn't work ether.

[Mikola2]

During activation yesterday, got message Esim not compatible, today went to store bought sim for $10  instead of five, but can't resume activation.

[Dunkman]

@Mikola2 

More details would be helpful.  What happened?

Unfortunately, there is no live chat or phone number to call.  You would need to submit a ticket for customer service agent help or directly private message CSA.  However, it usually takes a few hours to respond.  Maybe if you can provide more details, the community members (customers like yourself) can offer advice to get your activation going.