Can’t activate SIM card - error code 821

[abbydarel]

I tried to activate the SIM card but it said: 

Oops! Looks like something went wrong when activating your account.

Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.

Note that you will need to create a Public Mobile Community Account to submit a ticket

For more information about Public Mobile support and how it works, click here

Error Code: 821

what do I do

[esjliv · Accepted solution]

@abbydarel  - if you did try to activate again, it's okay, customer support (CSA) can set things right for you.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Usually is missing/incorrect porting information. Your SIM card will need provisioning to your incomplete account activation. Send a private message to customer support with "incomplete activation" in the subject line and explain in detail your issue. Once the CSA's set up correctly you will be able to finish your self serve account set up.

[softech]

@abbydarel   first thing DO NOT TRY TO activate again

821 error usually has something to do with porting info entered wrong, maybe IMEI entered while they were expecting account number

However, PM might have already got the money from your credit card.  So, DON"T activate again as PM will keep getting money from your CC.  check the CC first and see if Pm got the money 

Also, put the SIM into a phone, it  likely your SIM already activated and just issue with porting.  See if the SIM can connect to the PM network and can make outgoing calls

let us know what you see so far (credit card charged and/or SIM connects) and will advise further