Can't access my account

[Hyuna]

Hi,

I just activated and trying to log back in to port phone # over from koodo.

But, system doesn't let me log in. It doesn't even recognize my email address when

I tried to reset password(thought I messed up with password)

Can someone help?

[ihor]

I cant access my account and the system doesn't let me log in. It doesn't even recognize my email address when I tried to reset password.
What I have to do?

[josephcommerce]

Hi.

I am new myself.

and having trouble log into the self serve.

From what I know, there is 4 MOD.

But i only know 3 of them.

They are

- Shazia_K

- Mary_M

- Saray_O.

Send them a message..

Hope your problem gets resolve soon.

Thanks

Joseph

[aernest]

Ok! So I've solved this! I logged into my account and added this plan on the My Plan tab. It took me about 20 mins to have it go through and not get the error message. Keep trying! 

[helmer86]

How do you know who the mods are (Sorry still very new)

[yick76]

@helmer86
@aernest
@Hyuna
I PM the mods and after 2 to 3 days I noticed that all my services started to work and re-created the account and everything worked.

[helmer86]

I have the same issue, what was your fix?

[aernest]

How was this solved? I'm having the exact same issues. Can't log in, credit card was charged, and I got an error message saying " Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance"

Thanks for your time

[zhadj030]

@Hyuna

What was the solution? just contact Mods?

[Hyuna · Accepted solution]

Finally!!!

Solved.

Thanks

[Hyuna]

It's only getting worse and worse.

PM charged my credit card for full amount I originally purchased.

No account, no service, very very frustrating few hourse.

Reading other posts, my patience will be tested to the limit and beyong...

What should I do?

[Hyuna]

Just found out that I have no 

- talk

- text 

even though the email from PM says it has.

Still no access to my account.

What's going on PM?

[Hyuna]

C'mon Man!!!

[Hyuna]

That's sad to hear Mark.

Hope we all get over this initial(frequent) hurdle sooner than later.

[markjanzen]

cant access my account, contacted PM and the new login they gave me doesnt work either, can someone help? thanks

[Hyuna]

My husband and I signed up together. 

But, email I got from public mobile had conflicting/wrong information regarding

autopay period. And I got several (same) emails.

On the other side, my husband got only one email with no conflicting/wrong 

information in it.

[CaNuCk07]

Hey @Hyuna, make sure you send a private message to the moderators with all your issues, and be sure to include all the info from the below post.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Hyuna]

I sent some PMs as well.

I was all excited then this happens.... bad taste....

🙂

Hope Public mobile follows up on PMs and posts here quickly than later.

[yick76]

Hi I have the same issue and I have sent an PM so hopefully I can get help.