Can't access data, make calls, send or receive texts but have paid for this month?

[JohnRichard]

Hi,

I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls. 

I am worried because I have paid for what I am not getting and I need to use my phone for work.

[NDesai]

@JohnRichard Try this: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Account-wont-reactivate/m-p/359854#M426...

[Triguy]

There are four separate posts on the same topic.  Can an Oracle or  moderator merge them together ?

[Alex888]

@JohnRichard There has been a bug in the system lately, you will need to contact the moderators. YOu can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

If that doesn't work then you may need to contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

Try the lost phone trick to reset your account.

To report your phone stolen.  Login to your account.  Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  

[chrisbasm]

Hi @JohnRichard  ince your account shows active, could you post a screenshot of your payment history?  BTW, do you have an account balance showing.  Also, trying the lost/found phone trick could reset the plan.  First report phone as lost.  Log out, wait a few minutes, then log back in and report it found.  Then restart the phone.

[JohnRichard]

Hi,

I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls. 

I am worried because I have paid for what I am not getting and I need to use my phone for work.

[Alex888 · Accepted solution]

@JohnRichard There has been a bug in the system recently, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JohnRichard]

Hi,

I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls. 

I am worried because I have paid for what I am not getting and I need to use my phone for work.

[JohnRichard]

Hi,

I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls. 

I am worried because I have paid for what I am not getting and I need to use my phone for work.

@CS_Agent