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Can't Log In

ECL121
Great Neighbour / Super Voisin

Hello,

I am trying change the card my payments are on. The website says it's down for maintenance:
From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete.
Is this a mistake?

4 REPLIES 4

ORNGNBLK
Deputy Mayor / Adjoint au Maire

@Lena5   This should be fully accessible now. Try logging in. 

ORNGNBLK
Deputy Mayor / Adjoint au Maire

@Lena5  The app and website are under maintenance right now. This is what everyone would see. Check back around 7-8 am eastern to see if it’s back up.  This happens on occasion and is nothing of major concern. Hope this helps. 

Lena5
Great Neighbour / Super Voisin

Is anyone else getting this weird message upon login "From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete."? I am unable to access my account and my plan renewal is upcoming but I cannot login to complete it. 

Sansan
Mayor / Maire

The date is obviously past, but the website mostly updates at night. So, as it says, come back tomorrow.  It should be up and operational again by 6am est.